eleven4d Privacy Policy

This page describes what we collect when you use eleven4d and how we keep that data protected. We collect personal information—email, legal name, identity documents, payment details—only to verify your account, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties. We use industry-standard encryption and secure servers to safeguard your information.

Our eleven4d privacy practices apply to all users who create accounts on our platform. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or interact with our sportsbook and casino games, you provide us with data that we handle under this policy. We are transparent about how we use that data and your rights to access, correct, or request deletion of your personal information.

We operate eleven4d in compliance with data protection laws applicable in jurisdictions where we offer our service. If you have questions about how we handle your data or if you wish to exercise your rights (access, correction, deletion), contact our privacy team via email or our support channels.

What Data We Collect on eleven4d

Account Registration Information

When you create an account on eleven4d, we collect your full legal name, email address, mobile phone number, and date of birth. We use this information to identify you, verify your account, and send you important notifications about your account status, deposits, withdrawals, and promotions. Your email is used for account recovery and password reset. Your phone number may be used for verification during account opening or if we detect suspicious activity.

Identity Verification Documents

Our eleven4d platform requires identity verification before any withdrawal is permitted. You must submit a clear, colour copy of a government-issued ID (KTP, passport, or driver's licence) and a recent proof of address (utility bill, telecommunications invoice, or bank statement dated within three months). We collect these documents to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. These documents are stored securely on encrypted servers and are accessed only by our compliance team during verification.

Payment Information

When you deposit on eleven4d via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we receive your transaction data from the payment processor. We do not store your full payment credentials (such as full credit card numbers or wallet credentials) on our servers. Payment information is processed by our payment partners and encrypted in transit. We keep records of your transactions (deposit and withdrawal history) for accounting, fraud detection, and regulatory compliance.

Note: We do not store sensitive payment credentials directly on eleven4d servers. All payment processing is handled by certified payment providers using encrypted connections.

Account Activity and Wagering Data

We collect information about your account activity on eleven4d—your wagers, game selections, account balance, login times, and IP addresses. We use this data to detect fraudulent activity, comply with regulatory reporting, calculate your weekly cashback and tier progression, and improve our service. This data helps us identify unusual patterns that may indicate account compromise or regulatory risk.

Cookies and Tracking Technologies

Our eleven4d website and app use cookies to maintain your session, remember your preferences, and track page usage. Session cookies are deleted when you log out; preference cookies persist to improve your experience on future visits. We use analytics cookies to understand how users interact with our platform—which pages are visited most, where users drop off, and which features are popular. These analytics help us improve our service. You may disable non-essential cookies through your browser settings, though doing so may affect your experience on eleven4d.

How We Use and Protect Your Data on eleven4d

Use of Your Personal Data

We use the personal data collected on eleven4d for the following purposes: account creation and verification, processing deposits and withdrawals, calculating promotions (welcome offers, weekly cashback, referral bonuses), detecting fraud and money-laundering risk, complying with legal and regulatory obligations, and improving our service quality. We do not use your data for marketing or direct advertising unless you have explicitly opted in to promotional communications. You may opt out of marketing emails at any time by clicking "unsubscribe" in any email we send.

Our eleven4d support team may access your account data to resolve account issues, investigate disputes, or verify compliance with our terms. We share data internally only with team members who have a legitimate business need to access it. We do not sell or rent your personal information to third parties.

Third-Party Processors and Data Sharing

We use third-party service providers to operate eleven4d, including payment processors, cloud hosting providers, identity verification services, and analytics platforms. These processors handle data on our behalf under strict confidentiality agreements. Payment processors such as DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet receive the minimum payment information necessary to process your transactions. Identity verification services receive your documents and personal information solely for the purpose of verifying your identity. Our cloud hosting provider stores our servers and databases; data may be stored in data centres located outside Indonesia.

We may disclose your data if required by law—for example, if we receive a valid legal order from a government authority or if we have reasonable grounds to believe disclosure is necessary to prevent fraud or protect the safety of our users. In such cases, we will notify you unless legally prohibited.

Data Retention and Deletion

We retain your account data on eleven4d for as long as your account is active. After account closure, we retain records for a minimum of five years to comply with regulatory requirements. Identity documents and payment information are retained for the duration of your account and for a minimum period following closure to satisfy anti-money-laundering and tax obligations. You may request deletion of certain non-essential data by contacting our privacy team; however, regulatory records are retained as required by law.

Data Encryption: We use TLS 1.2+ encryption for all data in transit between your device and our servers; at-rest data on our servers is encrypted using industry-standard AES-256 encryption.
Access Controls: Our servers are protected by firewalls, access logging, and multi-factor authentication for all staff with elevated privileges on eleven4d systems.
Breach Notification: If we discover unauthorized access to personal data on eleven4d, we will notify affected users and relevant authorities within the timeframe required by applicable law.

Your Rights and Contact Information

You have the right to access, correct, or request deletion of your personal data stored on eleven4d (subject to legal retention requirements). To exercise these rights, contact our privacy team. We will respond to your request within 30 days. You also have the right to opt out of promotional communications, disable non-essential cookies, and request a copy of all data we hold about you in a portable format.

If you believe our privacy practices violate applicable data protection laws or if you have a concern about how we handle your data on eleven4d, you may contact our privacy team at [email protected] or via live chat on our website. You may also lodge a complaint with the data protection authority in your jurisdiction.

We review and update this privacy policy periodically. If we make material changes—such as adding new uses of your data or modifying our processors—we will notify you via email and request your consent if required by law. Your continued use of eleven4d following any policy update constitutes your acceptance of the revised policy. This privacy policy was last updated in the current calendar year and applies to all users of our platform.